Last updated: 29 Apr 2026
Any orders placed in store or on our website are legally bound by the Terms and Conditions listed below.
Where you have placed an order in store and an estimate of the price has been provided. The final price is determined by a home visit. There may be a fluctuation in price.
Where a price after the home visit is lower than the estimate provided, your contract will reflect the lower price.
You are responsible for all measurements you give us, except where we have completed a home visit and surveyed the relevant parts of the property and supplied or confirmed measurements
This order is a legally binding contract even if you have only paid a deposit. Cancellation of an order is not normally accepted unless we are in breach of contract, in which case you have the right to cancel.
The processing of your order begins once the order has been entered into our system and we Incur costs as your order progresses. Therefore we may make a charge to cover some of these costs.
Some products may incur a restocking charge by manufacturers or ourselves, this amount will be deducted from the final amount.
Please check that the goods you received are the ones you ordered. Check they are of the correct colour, size and options selected and that they are examined for apparent faults or damage at the time of delivery and before installation. If on inspection you have any doubts please contact the store soon as reasonably possible.
All goods must be fully paid for before installation, delivery or collection. If you are arranging your own installation via your own fitter, please ensure sufficient time is allowed for both the inspection of the goods to take place as well as any acclimation needs as per the manufacturers Instructions.
All delivery and fitting dates are estimates and are given in good faith. Exact arrival and completion times cannot be guaranteed due to the nature of the work.
Where we have been asked to make arrangements for your flooring to be fitted, we agree to act as your agent for this service. This includes: introduction to a flooring fitting specialist and arranging the installation of your purchase under a separate contractual agreement between you and them. It also includes monitoring fitting standards.
On rare occasions of a complaint being raised regarding the fitting, we will manage the complaint between yourself and the fitting partner and act as intermediary between you and them.
Fitting is chargeable and payable to the fitting partner separate from your contract with Carpetiers and must be paid directly to the fitter on the day of installation.
Fitters undertake to carry out their work with reasonable skill and care. On rare occasions home Decor may be marked or scuffed during fitting. New paintwork and wallpaper are especially Vulnerable and should be allowed to dry fully. A minimum of 72 hours is recommended and when high gloss paint has been used, please allow 7 days. Neither we nor any fitting partner undertakes to carry out any redecoration, except where damage is caused by that persons negligence. It is the responsibility of the customer to make the fitting partner aware of any known hazards or issues which may affect their ability to complete the installation.
Some products require a smooth, dry, clean and sound foundation. Our estimator will not be able to ascertain if your subfloor requires extra preparatory work if your existing flooring is in situ at the time of inspection.
If we are arranging the installation of your flooring, our estimator may advise on some remedial work if needed such as smoothing compound or ply boarding before your new floor can be fitted. Any additional costs are to be met by the customer. This may delay the installation of your flooring.
Neither us nor any of our fitting partners level floors or screw down, repair existing floor boards.If this work is required, the customer must arrange this themselves and the work must be completed before our working partners arrive to complete your installation.
If after a recommendation by our estimator for the preparation of your subfloor is not taken up by the customer, it will be solely your responsibility the customer for the appearance of the completed floor. We will not accept any responsibility and if the installation needs rectifying, additional costs will be charged
We are responsible for ensuring that the goods we supply are of satisfactory quality, conform to the sample and are fit for the purpose for which they are sold. Certain products have additional guarantees provided by us or the manufacturer. Where they are provided by the manufacturer, we accept no responsibility for these additional warranties or guarantees. The length of our wear guarantee varies from floor to floor as each one is different.
All manufacturer’s wear guarantees do not relate to the appearance of the product but are specifically in relation to being threadbare. With reference to Vinyl, Laminate and LVT, over time the appearance of your floor may deteriorate depending on your usage, demands and after care, but this will vary from home to home. Surface stains, scratches, abrasions and marks are not covered by the wear guarantee. Regular cleaning will help keep your floor looking good, normal wear and tear is expected.Any damage which has occurred due to negligence, malice, removal, fire, water damage and similar events will void the warranty. Similarly, damage or marks which have appeared following the use of unsuitable chemical product or improper cleaning method, are not covered by the warranty.
